Most of the "other issue" mention our issue with AMD GPUs in VR. The vague “Other issue” was second – a fact that Hall attributed to the game’s “issue with AMD GPUs in VR” – with “Frame rate too low” third and “Purchased by accident” fourth-highest.Īll in all, 4.6 per cent of Out of Ammo users asked to get their money back over the last month. You must go to and log into your Steam account there. Hall posted the figures for Out of Ammo, revealing that “Not fun” was once again the most popular reason for refunds. Log in to Steam Support in your browser There is no way to get a refund through your Steam app. Newman called on other devs to chime in with their own experiences regarding Steam refund, and was answered by RocketWerkz’ Dean Hall. I had a bad experience with specific product and this caused specific headache. We believe that by sharing this data, we'll be able to spot problems earlier, identify areas for improvement, and to ultimately create better customer support experiences. “Now available cheaper” was also cited by multiple players as the reasoning behind their refund request, potentially highlighting the draw of Steam’s highly popular sales events, as the platform’s Summer Sale took place over the last few weeks. Sample Request For Refund Letter 1 Hello Customer Service, I am a customer of The Business. Our on-going goal with Steam is to improve the experience of our users in all areas, including customer support. Interestingly, “Purchased by accident” was a very common reason for requesting a refund, ranking in the top four categories of all three titles. Garry’s Mod comparatively saw 3.1 per cent of refunds, while Chunks was returned to 7.5 per cent of users. The survival MMO saw the highest return rate (including chargebacks, fraud and payment issues as well as refunds) of the three games, at 10.2 per cent.
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